Here are my highlights in rapid-aka-can-you-make-this-in-48-hours prototyping projects
Honey, you can find everything from low to high fidelity mockups from my many years freelancing
An NFT discovery site to collect the memories you cherish most, all built in a weekend
01. the brief, brief
"Okay, hear me out, what if we found a way to visualize time?"
That was the prompt we started with.
The client wanted a site where users could browse, discover, and purchase NFTs representing key moments in their lives, say
"the day I graduated from college," or "the day I got married"
Users could also see how their special date was tied to famous events in history, in a seamless, scrollable experience
"like google maps, but for a timeline"
the original sketch
02. the inspiration sources
The backbone of launching any product is a great white-boarding inspiration session.
Here are the sources that inspired us.
Minimalist aesthetic and site color scheme from Salt & Pepper agency
Layout and information hierarchy inspiration from New York Times
Typography inspiration rom François Risoud portfolio
Highlight color scheme from Daesk website
Timeline design from National Geographic Human Migration Patterns
03. the interaction design
Here, we blanked out how the user would enter the experience, explore the timeline, make purchases, and collect time... all on a large Miro board
The landing page
The decade view
The daily view
04. the final prototype
Play around for yourself on Figma here
Landing page: users would zoom through a whole timeline of events, from early 2000s closer and closer to today
This is the homepage of the timeline
Users can hover over dots on the timeline and it would show you the date, current price, and notable events.
Users can can filter for specific dates, or, when signed in, see their collection of dates highlighted.
This is the collections page
These are curated collections of dates around a theme, such as key environmental movement dates, for users to browse and purchase
Date & specific search: shows the full detail of a date, information on the buyer, significance in history, and ability to purchase
CUSTOMER SERVICE DASHBOARD
Giving service employees the insight they need to deliver a high touch customer experience
01. getting to great service
Great customer service comes from the people, no doubt.
But the people still require a deep understanding of customer needs, concerns, and a path to resolution in a timely manner—that creates great service.
This becomes drastically more important in a large enterprise technology company, where the product and service provided is integral to their customer's daily operations. Yet this technology giant only had disaggregated, manual platforms for mapping service reps to customers, accessing customer products used, clearing support tickets, or pulling additional resources in urgent projects.
It would be like if you walked into the Apple store to repair your phone, and they didn't have a queue, an associate assigned to you, knowledge of your support issue or product, and didn't give you an estimated resolution time.
I created a solution where service employees could see everything they needed to know about the customer, in one seamless dashboard.
02. the service solution
Play around for yourself on InVision here
Here, I created an all-in-one dashboard, where service engineers could see...
Key information on the customer, such as annual spend, key products used, and when their licenses for each product would renew
Customer account managers and service representatives contacts clearly called out for easy cross-functional issue resolution
Support tickets and service details listed in one consolidated location for easy review and resolution
Service engineers could hover over each product the customer uses and get additional detail
Additional resources and information could be collapsed to save space
When clicking "my accounts", service engineers can find reminders on when to follow up on their key customers, allowing them to stay zeroed on on support requests, renewals, and delivery the best possible customer experience